Cancellation policy

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy explains how these purchases can be changed or cancelled.

Subscriptions

When you purchase a subscription, you agree to receive repeat deliveries at the frequency shown when you sign up.

Your payment details will be stored securely, and you will be charged for each scheduled subscription order unless otherwise stated.

Where a subscription includes an introductory discount, promotional price, or other benefit on your initial purchase, that offer is provided on the basis that you agree to continue the subscription for the applicable minimum term and meet the minimum purchase requirements shown at the time of purchase.

By purchasing a subscription, you agree to complete the required minimum subscription term and/or minimum number of subscription purchases before cancelling.

Minimum commitment

Some subscriptions are subject to a minimum commitment. The applicable minimum term, number of purchases, or other purchase requirements will be displayed when you subscribe.

You remain responsible for all scheduled payments and purchases required to meet that minimum commitment.

Once the minimum commitment has been completed, your subscription will continue at the agreed frequency unless and until you cancel it.

Introductory discounts and early cancellation

Any introductory discount, promotional price, or other upfront subscription benefit is provided in good faith on the basis that you will complete the minimum subscription term and purchase requirements disclosed when you subscribe.

If you request to cancel your subscription before completing the applicable minimum commitment, we may require repayment of any introductory discount or promotional saving you received.

The amount payable will be limited to the difference between the amount you paid for the discounted purchase and the price that would otherwise have applied to that purchase without the subscription promotion.

Where repayment of an introductory discount applies, we will advise you of the amount owing before processing the early cancellation.

Payment of any applicable discount repayment does not affect any rights or remedies available to you under the Australian Consumer Law.

Cancelling your subscription

Subscription cancellations must be requested by email.

To cancel your subscription, please email us at hello@hunterwinelab.com with the name and email address associated with your subscription.

Cancellation requests made through your customer account, subscription management portal, social media, telephone, or any other method will not be treated as a valid cancellation request unless we confirm otherwise in writing.

If your subscription is still within its minimum commitment period, you may either continue the subscription until the minimum commitment has been completed or, where we agree to an early cancellation, repay any applicable introductory discount or promotional saving as set out above.

Where applicable, any subscription order that has already been processed, charged, packed, or dispatched before your cancellation takes effect cannot be cancelled.

We recommend submitting your cancellation request before your next scheduled order date to allow sufficient time for it to be processed.

Changes to your subscription

You may contact us to request changes to your subscription, including changes to products, delivery details, or payment information.

Any changes are subject to availability and do not remove or reduce any minimum subscription commitment unless we agree otherwise in writing.

Payment details and failed payments

You are responsible for maintaining valid and current payment details for the duration of your subscription.

If a scheduled payment cannot be processed, we may attempt to process the payment again. An unsuccessful payment does not cancel your subscription or remove your obligation to complete any applicable minimum commitment.

Auto-renewal

Unless otherwise stated, subscriptions continue automatically after the minimum commitment period and will continue at the agreed frequency until cancelled in accordance with this policy.

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

See our Returns Policy for further information about returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfil and charge the full or remaining payment at a future date.

You may cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, it cannot be cancelled, but you may be able to request a refund in accordance with our Returns Policy.